We Care We Deliver
ALVA HOTEL BY ROYAL is NOT a Designated Quarantine Hotel. To ensure the safety of our staff and current guests, the hotel does not accept any guests who:
- Is booking for any special purpose (Including but not limited to: self-quarantine & the person who are under exemptions mandatory quarantine or self-monitor for the subsequent)
- Under the HK Government’s compulsory quarantine order, or who have been in close contact with anyone who is currently under this order
- Is exempt from a compulsory quarantine but has visited other countries/territories in past 21 days before the arrival date
- In the past 21 days, have stayed at the premises or same building there have been diagnosed of COVID-19
- In the past 21 days, have been in close contact with someone who is a confirmed COVID-19 case (special exempted guests: medical professionals)
- In the past 21 days, have stayed at the premises within the area(s) under compulsory testing
With a view to reducing the contact of the above-mentioned people with our guests, all guests are requested to fill in a health declaration form and provide residential address proof while checking in to ensure all guest information provided is true and updated. In the absence of address proof, the hotel may:
- Decline guests check in; or
- The guest can contact our front office staff to present the circumstances, a form will be provided on declaration for residential address
The hotel reserves the right to seek all remedies available by law for any false statement.
Above arrangement may change subject to any changes on Prevention and Control of Disease Regulation implemented by the Government without notice.
ALVA HOTEL BY ROYAL will review the situation on regular basis and reserves the right of final decision in case of any disputes.
To ensure staff safety and health, and reassure public hygiene of our operations, the hotel has arranged regular COVID-19 tests for all staff and the test results for all are negative. The hotel will continue to implement highest possible anti-pandemic and public hygiene measures to maintain public safety and health for all staff and guests.
Precautionary Measures for COVID-19
All hotel areas
- Regularly applied PrimeShield Residual Antimicrobial Protector in public areas such as hotel lobby, elevator, restaurants, gym room, washroom and staff canteen for reducing virus and bacteria effectively by 99.9% for at least 6 months
- Increase the frequency of cleaning and disinfection of public area such as lift and telephone to once every hour; washroom and lobby to once every two hours; cleaning and disinfecting the air-conditioning system at least once per week.
- Set up Hygiene Check Station at every hotel entrance with disinfected carpet and alcohol-based handrub, all guests and staff are requested to have their body temperature measurement, hands’ disinfection are provided as well.
- Provide staff with guidelines on proper wearing of surgical masks, protective gear and use of alcohol hand rub, personal hygiene and temperature check.
- Guests with body temperature over 37.5 degrees Celsius or influenza-like symptoms are not welcomed. Staff with body temperature over 37.5 degrees Celsius or influenza-like symptoms will be asked to seek medical advice and refrain from work.
F&B service
- Guests are required to wear surgical mask and have body temperature check before being seated, and guests who are neither wearing a surgical mask, body temperature is over 37.5°C nor refuse to have their body temperature check are not welcomed.
- There is a minimum distance of 1.5m or partition installed between tables, and maximum number of guests for each table is subject to change according to regulations implemented by the Government.
- Strengthen the cleaning and disinfection of air-conditioning system, restaurant and kitchen area including cooking utensils and tableware.
- Guests are required to wear surgical mask when collecting food on buffet table.
- Wrapped utensils provided on dining tables.
- Strictly implement food safety guidelines for food handling to ensure food hygiene, such as avoiding prolonged food displaying, placing independent food tongs on buffet table, and monitoring the hygiene condition of restaurants and follow up in due course.
- All guests and staff must measure body temperature, disinfect hands and wear surgical masks before entering hotel, and all food-handling staff must wear gloves and surgical masks during duty.
- If guests have special dining requests, hotel will arrange accordingly.
Accommodation
- Strengthen the cleaning and disinfection of room facilities including carpet, air-conditioning filter, bathroom air intake vent and bathroom drain, etc.
- All guests are requested to have body temperature checked on a daily basis and fill in a health declaration form upon check-in.
- If guest is suffered from fever or other influenza-like symptoms, guest will be advised to wear a surgical mask and seek medical advice promptly.
- If guests have special room requests, hotel will arrange accordingly.
- All staff must measure body temperature, disinfect hands and wear surgical masks before entering the hotel.
- Daily watering of drainage in guestroom.
Swimming Pool and Gym Room
- Service at Swimming Pool and Gym Room is subject to change according to regulations implemented by the Government.
Anti-Epidemic Tips
SURGICAL MASK WEARING AND HAND WASHING
Happy staff makes happy customers! Provide a safe and hygienic work environment for employees is always our top priority. All hotel staff wear surgical mask and clean hands regularly during duty now. Check out our tips on proper wearing a surgical mask and using alcohol-based hand rub!
PUBLIC AREA HYGIENE
Warm reminder: Clean and disinfect frequently touched surfaces e.g. furniture, toilet, bath room and floor to kill virus at least daily by using 1:99 household bleach, wait until dry and then rinse with water.
We strive to safeguard your health by maintaining high hygiene standards. Our housekeeping team works hard to keep hotel public areas clean every day such as increasing cleaning frequency of public places such as lifts and public facilities, placing hand rub facilities on guest room floors and public areas and refill the disinfectant regularly. Be care-free during your stay with us!
HOME HYGIENE
Be aware of home cleaning to keep you and your family healthy, such as maintaining good indoor ventilation, cleaning the air conditioner filter regularly, and keeping kitchen and bathroom drains filled with water.
As a “home away from home” for guests, Royal Hotels Hong Kong is committed to providing guests with a hygienic and comfortable accommodation thus we maintain strict housekeeping procedures. Check out our guest room cleaning measures!
Our Daily Mission
FRONT OFFICE
Front Office contributes to the service excellence as our first team greeting guests. We provide extra personal protective equipment every day such as adequate surgical masks and gloves for our teams recently to ensure their safety and protection. Thank you, our Front Office team, for strengthening hygiene measures to welcoming our guest for a comfortable stay.
ENGINEERING
Caring for our guests and staff is the long-standing belief of Royal Hotels Hong Kong. To fight against Novel Coronavirus Epidemic (official named: COVID-19), we provide extra personal protective equipment every day such as helmets, goggles, gloves, shoe covers and surgical masks for our Engineering team recently to ensure their safety and protection.
Thank you, our Engineering team, for paying great effort to maintain hygienic ventilation and drainage systems, performing daily maintenance and cleaning of systems so that every guest is comfortable with the accommodation.
HOUSEKEEPING
Caring for our guests and staff is the long-standing belief of Royal Hotels Hong Kong. To fight against Novel Coronavirus Epidemic (official named: COVID-19), we provide extra personal protective equipment such as disposable protective caps, goggles, gloves and surgical masks for our Housekeeping team every day to ensure their safety and protection.
Thank you, our Housekeeping team, for upholding the cleanliness of guest rooms and public areas to create a safe, hygienic and comfortable stay for guests.
CULINARY
Caring for our guests and staff is the long-standing belief of Royal Hotels Hong Kong. To fight against Novel Coronavirus Epidemic (official named: COVID-19), we provide extra personal protective equipment every day such as surgical masks and gloves for our Culinary team recently to ensure their safety and protection.
Thank you, our Culinary team, for strictly adhering to food hygiene guidelines to prepare delectable and hygienic dishes for guests’ dining excellence.
STAFF CANTEEN
Caring for our guests and staff is the long-standing belief of Royal Hotels Hong Kong. To provide a hygienic and safe working environment for our staff, we set up air fresheners at staff canteen and strengthen the hygiene measures such as reminding staff to wash hands before having meals and disinfect the staff canteen more frequently. We strive to fight against COVID-19 together.
BACK OFFICE
Caring for our guests and staff is the long-standing belief of Royal Hotels Hong Kong.
While the front-line staff provides quality services to guests every day, the back office staff works hard to support the daily operation of our hotel. We devote to maintain a hygienic working environment such as maintaining personal and workplace hygiene. Let’s fight against COVID-19 together.
