Special Notice

Caring for our guests and staff is the long-standing belief of ALVA HOTEL BY ROYAL. To protect guests and staff's safety, we regret to declare that the hotel does not accept guests undergoing quarantine.

 

Precautionary Measures for COVID-19:

 

All hotel areas

  • Increase the frequency of cleaning and disinfection of public area such as lift and telephone to once every hour; washroom and lobby to once every two hours; cleaning and disinfecting the air-conditioning system at least once per week. Set up Hygiene Check Station at every hotel entrance with disinfected carpet and alcohol-based handrub, all guests are requested to have their body temperature checked and hands’ disinfection at the entrance
  • Provide staff with guidelines on proper wearing of surgical masks, protective gear and use of alcohol hand rub, personal hygiene and temperature check
  • If guests or staff has body temperature over 37.5 degrees Celsius or influenza-like symptoms, he or she will be asked to seek medical advice and refrain from work

  

F&B service

  • Strengthen the cleaning and disinfection of air-conditioning system, restaurant and kitchen area including cooking utensils and tableware
  • Individually wrapped utensils provided on dining tables
  • Strictly implement food safety guidelines for food handling to ensure food hygiene, such as avoiding prolonged food displaying, placing independent food tongs on buffet table, and monitoring the hygiene condition of restaurants and follow up in due course
  • All staff must measure body temperature, disinfect hands and wear surgical masks before entering hotel, and all food-handling staff must wear gloves and surgical masks during duty
  • If guests have special dining requests, hotel will arrange accordingly

 

Accommodation 

  • Strengthen the cleaning and disinfection of room facilities including carpet, air-conditioning filter and bathroom air intake vent
  • All guests are requested to have body temperature checked on a daily basis and fill in a health declaration form upon check-in
  • If guest is suffered from fever or other influenza-like symptoms, guest will be advised to wear a surgical mask and seek medical advice promptly
  • If guests have special room requests, hotel will arrange accordingly
  • All staff must measure body temperature, disinfect hands and wear surgical masks before entering the hotel
  • Daily watering of drainage in occupied guestroom