Frequently Asked Questions
Booking & Reservations
1. How can I make a reservation at ALVA HOTEL?
Reservations can be made directly through our official website at www.alva.com.hk, by calling our reservations team at (852) 3653 1111, or by emailing rsvn@alva.com.hk. Bookings are also accepted through major online travel platforms.
2. How can I get the best rate when booking?
We recommend booking at least 14 days in advance to take advantage of our Early Bird Reservation Offer, which provides exclusive discounts for advance bookings. For details, please visit: https://www.alva.com.hk/accommodation-offers/
3. Can I request a specific room type?
Yes. Room types and floor preferences can be booked with supplement subject to availability, while we will make every effort to accommodate special requests. Guests are welcome to contact our reservations team in advance to discuss available options.
4. Does ALVA HOTEL BY ROYAL require a deposit to confirm my booking?
Deposit requirements vary depending on the selected rate plan. Prepaid and non-refundable promotions typically require full payment at the time of booking. Flexible rates generally require a valid credit card guarantee to hold the reservation. Full details will be provided at the time of booking confirmation.
5. Does ALVA HOTEL BY ROYAL offer packages for special occasions?
Yes. ALVA HOTEL BY ROYAL offers a variety of curated packages for staycations, celebrations, and concert events, such as our Kai Tak Sports Park Concert Room Package, which includes a complimentary one-way shuttle bus service to the venue. Please visit https://www.alva.com.hk/accommodation-offers/ or contact our reservations team by email via rsvn@alva.com.hk for the latest promotions.
6. What loyalty benefits are available?
ALVA HOTEL BY ROYAL is part of the Go Royal loyalty programme, members can enjoy year-round discounts on accommodation and dining across Royal Hotels Group. Guests can also join Royal Fans for ALVA HOTEL BY ROYAL member-only accommodation privileges, including an additional 5% off on selected room packages. Registration is free and can be completed online.
Room Amenities & Features
1. How many rooms does ALVA HOTEL have?
ALVA HOTEL BY ROYAL features 618 well-appointed guestrooms. Room categories range from Standard Rooms to higher-category rooms such as River Apartments, which offer spacious layouts, many with scenic views of the surrounding lush greenery or the Shing Mun River.
2. What amenities are available in guestrooms?
All guestrooms are equipped with air-conditioning, a flat-screen TV with satellite channels, coffee and tea making facilities, a work desk, a private bathroom with shower, hairdryer, and free toiletries. Free Wi-Fi is provided throughout the hotel.
3. Does ALVA HOTEL BY ROYAL provide free toiletries?
ALVA HOTEL BY ROYAL provides shampoo, body wash, toothbrush, comb, cotton pad and cotton bud in the guestrooms. Since Hong Kong government officially banned the free distribution of single-use plastic hotel amenities and plastic-bottled water, other items are available at the vending machine at Alva Works on level 1, while smart water stations are also available on each guestroom floor.
4. Does ALVA HOTEL BY ROYAL provide complimentary bottled water in the guestrooms?
No. Complimentary single-use plastic bottled water is not provided in guestrooms in accordance with Hong Kong’s regulation on disposable plastic products. Instead, glass bottles are provided in all guestrooms, and guests may refill drinking water from smart water stations located on each guestroom floor. Bottled water is also available for purchase from vending machine at Alva Works on level 1.
5. Do the guestrooms offer scenic views?
Yes, many of our guestrooms offer views of the lush green mountains, the Shing Mun River, or the surrounding Sha Tin district.
6. Are cots or extra beds available at ALVA HOTEL BY ROYAL?
Yes. Baby cots and extra beds can be arranged upon request, subject to room size and availability. Please notify the hotel at the time of booking or contact our Front Desk prior to arrival. Additional charges may apply for extra beds.
7. Are accessible rooms available for guests with mobility needs?
Yes. ALVA HOTEL BY ROYAL provides rooms and facilities accessible to guests with mobility needs, including wheelchair access, accessible bathrooms, and dedicated facilities. Please inform us of your requirements when making your reservation so we can best accommodate you.
8. What kind of plug do you use in Hong Kong? Does ALVA HOTEL BY ROYAL provide travel adaptor or charging cables?
All guestrooms are equipped with USB and some guestrooms are also equipped with Type C sockets. The household voltage in Hong Kong is 220 volts with British Standard plug. The hotel does not provide plug adaptors or transformers. According to the Electricity Ordinance (Hong Kong Law No. 406) and the Electrical Products (Safety) Regulation, all household electrical products supplied in Hong Kong must comply with safety standards. Guests can purchase adaptors from the vending machine in the hotel lobby on level 1.
Facilities & Services
1. What recreational facilities does ALVA HOTEL BY ROYAL offer?
ALVA HOTEL BY ROYAL offers a 25-metre rooftop swimming pool on the 28th floor (open 7:00 am – 9:00 pm, with maintenance periods from 12:00 nn – 1:00 pm and 6:00 pm – 7:00 pm). The swimming pool will be temporarily closed from early December every year to late March next year for annual maintenance. A rooftop gym with panoramic views of Sha Tin (7:00 am – 11:00 pm), and a complimentary bicycle lending service for guests who wish to explore the scenic riverfront cycling paths.
The opening hours and usage arrangement of various facilities are subject to change according to the operational needs. Please contact the hotel for details.
2. Is there a co-working space at ALVA HOTEL BY ROYAL?
Yes. Alva Works, located on level 1, is a 24-hour co-working space available to all in-house guests free of charge. It features computers, communal working tables, and comfortable lounge seating, making it ideal for business travelers or anyone needing a productive workspace.
3. Are laundry and dry-cleaning services available?
Yes. A self-service coin-operated launderette is available 24 hours on the 3rd floor. In-room laundry and dry-cleaning collection services are also available. Please dial the Housekeeping department or consult your in-room directory for pick-up times and pricing.
4. Is there a baby care room at ALVA HOTEL BY ROYAL?
Yes. A comfortable and private baby care room for nappy changing and nursing is available 24 hours on the 1st floor, ensuring a family-friendly experience for guests traveling with infants.
5. Is there a hotel shop?
Yes. Alva Shop on the 1st floor carries a curated selection of floral arrangements, souvenirs, and lifestyle products, perfect for gifting or a memento of your stay.
6. Does ALVA HOTEL BY ROYAL offer 24-hour Front Desk service?
Yes. Our Front Desk and Guest Services teams are available 24 hours a day, 7 days a week. For assistance, dial ext. 0 from your room telephone or visit the Front Desk in the hotel lobby.
7. Does ALVA HOTEL BY ROYAL have a concierge service?
Yes. Our Concierge team is on hand to assist with local transportation bookings, restaurant recommendations, local attraction information, tour arrangements, and other guest requests. Please dial the Concierge from your room or visit the Front Desk.
8. Is parking available at ALVA HOTEL BY ROYAL?
Yes. Car parking and valet parking services are available at the hotel. Electric vehicle (EV) charging stations are also on-site. Please contact the hotel in advance for availability and parking rates.
9. Does ALVA HOTEL BY ROYAL provide shuttle bus service?
Yes. ALVA HOTEL BY ROYAL offers a complimentary shuttle bus service for hotel guests. Scheduled routes connect the hotel with Shek Mun Station (Exit D), City One Station (Exit B), Kowloon Station (Exit B), Science Park, and Royal Park Hotel, subject to the current timetable and traffic conditions. In addition, certain packages such as the Kai Tak Sports Park Concert Room Package include a complimentary one-way shuttle bus service to the venue. Please refer to the latest shuttle bus schedule: https://www.alva.com.hk/shuttle-bus-schedule/ or contact the Concierge for latest arrangements.
Policies & Cancellations
1. What are the standard check-in and check-out times?
Standard check-in time is from 3:00 pm. Standard check-out time is 11:00 am. Early check-in and late check-out requests are subject to room availability and may incur additional charges. Please contact the hotel in advance to arrange.
2. What is the cancellation policy?
Cancellation terms vary depending on the rate plan selected during booking. Flexible rate bookings typically allow cancellations up to 48 hours prior arrival without penalty. Prepaid, non-refundable, or promotional rates may not be eligible for cancellation or modification. Full cancellation details are provided in your booking confirmation.
3. What payment methods are accepted at ALVA HOTEL BY ROYAL?
ALVA HOTEL BY ROYAL accepts major credit cards including Visa, Mastercard, American Express, and UnionPay, as well as common digital payment methods including WeChat Pay, AlipayHK, Alipay and Octopus, etc. Cash payments in Hong Kong Dollars are also accepted. Currency exchange services are available at the hotel.
4. What is the minimum age for check-in?
Guests must be 18 years or older to check in independently. Guests under 18 must be accompanied by a parent or legal guardian. A valid government-issued photo identification (such as a passport or HKID) is required upon check-in.
5. What are the policies for additional guests or extra beds?
Each room has a maximum occupancy limit. Additional guests beyond the booked occupancy may incur surcharges. Some rooms can be arranged for one extra bed. Please notify the hotel at the time of reservation if you require accommodation for extra guests to ensure you are assigned the most appropriate room.
6. Are outside food and beverages permitted to be brought into the guestrooms?
Yes, you are welcome to bring outside food and beverages to enjoy in your room. Please note that deliveries must be collected from the takeaway pick up point in Royal Delights.
In order to maintain fresh air and ensure the comfort of other guests, durian is prohibited and please avoid bringing food or beverage with a strong smell.
7. Are pets permitted at ALVA HOTEL BY ROYAL?
ALVA HOTEL BY ROYAL is a pet-free property. Pets of any kind are not permitted on staying in guestrooms, with the exception of certified guide dogs and service animals as required by applicable law.
8. Is ALVA HOTEL BY ROYAL a non-smoking property?
Yes. ALVA HOTEL BY ROYAL is a smoke-free hotel. Smoking is strictly prohibited in all indoor areas, including guestrooms. Please enquire at the Front Desk for directions to designated outdoor smoking zones.
Location & Transportation
1. Where is ALVA HOTEL BY ROYAL located?
ALVA HOTEL BY ROYAL is located at 1 Yuen Hong Street, Sha Tin, New Territories, Hong Kong. The hotel sits along the scenic Shing Mun River, surrounded by lush green mountains, offering a serene urban retreat just minutes from key city destinations.
2. Which MTR stations are closest to ALVA HOTEL BY ROYAL?
ALVA HOTEL BY ROYAL is conveniently located near two MTR stations: Shek Mun Station, approximately 600 metres away, and City One Station, approximately 620 metres away. Both stations provide convenient access to Kowloon and Hong Kong Island, while journey time to Tsim Sha Tsui and Central is around 30 minutes by MTR.
3. How do I get to ALVA HOTEL BY ROYAL from Hong Kong International Airport?
ALVA HOTEL BY ROYAL is approximately a 45-minute drive from Hong Kong International Airport. Guests may also take the Airport Bus A41 and alight directly at the ALVA HOTEL BY ROYAL stop, with about 1 minute walking time to the hotel. Another option is to take the Airport Express to Tsing Yi station and transferring via Nam Cheong Station to Shek Mun Station by MTR, followed by an approximately 8-minute walk to the hotel. If the guests take a taxi or private car, it is about 45-minutes drive from the airport to hotel, depending on traffic conditions. For added convenience, ALVA HOTEL BY ROYAL also offers a complimentary shuttle bus service for hotel guests between the hotel and Kowloon Station, subject to the current timetable and traffic conditions. Guests are advised to check the latest shuttle bus schedule at https://www.alva.com.hk/shuttle-bus-schedule/ prior to departure or contact the hotel for related service arrangements.
4. Are there cycling-friendly paths near the hotel?
Yes. Sha Tin is one of Hong Kong's most cycling-friendly districts. The Shing Mun Riverside cycling path passes close to the hotel, offering scenic routes through the New Territories.
5. What attractions are near ALVA HOTEL?
ALVA HOTEL BY ROYAL is close to many of Sha Tin's popular landmarks and attractions, including Che Kung Temple (approximately 2.2 km), Nan Lian Garden (approximately 3.7 km), Shing Mun Riverside Park, The Hang Seng University of Hong Kong, Penfold Park (approximately 2.2 km), GO PARK Sai Sha (approximately 9 km), and Sha Tin Racecourse (approximately 4 km). New Town Plaza, one of the largest shopping malls in Hong Kong, is also accessible by shuttle.
6. Is there public transportation nearby?
Yes. In addition to the nearby MTR stations, multiple bus routes operate in the Sha Tin area, providing convenient connections throughout Hong Kong. ALVA HOTEL BY ROYAL is also located on the route of the Airport Bus A41, offering direct access to Hong Kong International Airport in approximately 45–60 minutes.
Dining Options
1. What dining options are available at ALVA HOTEL BY ROYAL?
ALVA HOTEL BY ROYAL currently offers a casual dining restaurant, Royal Delights (R+) with a range of snacks and beverages. Also, a 7-Eleven convenience store is available at the hotel for drinks, snacks, and daily necessities, and breakfast buffet remains available for guests. Guests are encouraged to check the latest breakfast arrangement with the hotel before arrival.
2. Is breakfast included in my stay?
Breakfast buffet is available for guests staying on all rate plans. Some room packages already include complimentary breakfast, while guests booked on other room rates may add breakfast for an additional charge. Please review your booking confirmation for details or contact the reservations team for the latest breakfast arrangement.
3. Is there an in-room dining service?
No. In-room dining service is currently not available at ALVA HOTEL BY ROYAL. Guests are welcome to dine at the hotel tenant restaurant, explore the vibrant dining scene in the surrounding Sha Tin area, or purchase light refreshments at the on-site 7-Eleven convenience store.
4. Does ALVA HOTEL BY ROYAL have a bar?
No. ALVA HOTEL BY ROYAL currently does not have a bar, however, Royal Delights (R+) on level 1 offers the guests a range of alcoholic beverages and beers for purchase. Please feel free to select the related products at the counter.
5. Are there dining options for guests with dietary requirements?
As ALVA HOTEL BY ROYAL currently only has a casual dining restaurant, Royal Delights (R+) with a range of snacks and beverages, dedicated dining options for specific dietary requirements are not available at the hotel at present. Guests with dietary needs may wish to check breakfast arrangements in advance or explore nearby dining options in the Sha Tin area.
6. Can I make a restaurant reservation in advance?
As ALVA HOTEL BY ROYAL currently only has a casual dining restaurant, Royal Delights (R+) with a range of snacks and beverages, restaurant reservations are not applicable at present. Guests may contact the hotel directly at (852) 3653 1111 for the latest breakfast arrangement or general enquiries.
7. Is private dining or event catering available at ALVA HOTEL BY ROYAL?
No. Private dining and event catering are currently not available through ALVA HOTEL BY ROYAL. Guests may contact the hotel directly for the latest information on function space availability and other event enquiries.
Go Royal
1. What is Go Royal?
Go Royal is a hotel loyalty programme managed by SHKP Group covering the 6 Royal Hotels (including The Royal Garden Tsim Sha Tsui, Royal Park Hotel, Royal Plaza Hotel, Royal View Hotel, ALVA HOTEL BY ROYAL and The Royal Garden Kowloon East) and their affiliated restaurants including Shikigiku Japanese Restaurant (ifc mall, Hong Kong), Sabatini Ristorante Italiano (ifc mall, Hong Kong) and Asian Delights by The Royal Garden.
Go Royal is a coalition loyalty programme with The Point. By using The Point bonus points as a loyalty currency, Go Royal Members can earn 1 The Point bonus point per every HK$1 spent at Royal Hotels or designated SHKP malls, whereas accumulated points can be used to redeem fabulous rewards.
2. How to enroll Go Royal?
Go Royal Purple (Register for free): Membership registration can be done on Go Royal App or Go Royal WeChat Mini Program. Simply download Go Royal App and follow the instruction to complete the process.
Go Royal Gold (HK$1,388 annual fee): Go Royal members can use points only or cash only to upgrade their membership to Go Royal Gold by making a redemption of Gold membership through Go Royal App or Go Royal WeChat Mini Program. Go Royal members can also visit any Participating Hotel or Restaurant to upgrade their membership to Go Royal Gold.
3. What are the Go Royal membership types?
There are two Go Royal membership types:
Go Royal Purple: Enjoy Go Royal member benefits immediately upon free sign-up
Go Royal Gold: Unlock more benefits and get exclusive vouchers valued at over HK$2,500 with an annual fee of HK$1,388
4. Who should I reach out for support with Go Royal matters?
You may contact Go Royal Member Services Team at:
Email: info@goroyal.com.hk
Phone / WhatsApp: (852) 2827 8636
WeChat official account: Go Royal by SHKP
(Office hours: Monday to Friday from 09:00 – 18:00, except Hong Kong public holidays)
